Head of Customer Support

🏔️ As Head of Customer Support you’ll have the opportunity to:

  • Build the next generation of direct customer support for tax filers in the U.S.
  • Work closely with our Product, Engineering & Tax teams to build an integrated support experience for all Column Tax users
  • Build and lead a team of support agents
  • Define the strategy & KPIs behind our overarching Customer Support organization

💻 About you:

  • You have experience building & scaling a customer support team for a B2C product (Bonus for B2C Fintech specific experience!)
  • You get as excited about directly answering support requests as you do about building a support team
  • You enjoy the process (with all its ups and downs!) of building something new
  • You care deeply about the user experience (and empathize with the challenges people face in filing their own taxes)
  • You are a creative problem solver who can think outside the box
  • You have strong written and oral communication skills

Things we value:

  • Focus: we know that doing great work takes long blocks of uninterrupted time
  • Ownership: everyone at Column is empowered to make big decisions
  • Transparency: expect honest & vulnerable communication
  • Vision: everyone on our team dreams big about solving complex problems
  • Doing the right thing: Tax is an industry with a history of predatory practices; we’re determined to fix that

☑️ What happens after you apply:

  • Intro call with one of the members of the team
  • Initial screen where we work through a support scenario together
  • Virtual one-day “onsite”: tell us about your previous work & values, see what working with us would be like, and work through a support/product problem live with the team

📩 How to apply:

Email us at hiring@columntax.com with your LinkedIn/personal site or apply here: