🏔️ As Head of Customer Support you’ll have the opportunity to:
- Build the next generation of direct customer support for tax filers in the U.S.
- Work closely with our Product, Engineering & Tax teams to build an integrated support experience for all Column Tax users
- Build and lead a team of support agents
- Define the strategy & KPIs behind our overarching Customer Support organization
💻 About you:
- You have experience building & scaling a customer support team for a B2C product (Bonus for B2C Fintech specific experience!)
- You get as excited about directly answering support requests as you do about building a support team
- You enjoy the process (with all its ups and downs!) of building something new
- You care deeply about the user experience (and empathize with the challenges people face in filing their own taxes)
- You are a creative problem solver who can think outside the box
- You have strong written and oral communication skills
⭐ Things we value:
- Focus: we know that doing great work takes long blocks of uninterrupted time
- Ownership: everyone at Column is empowered to make big decisions
- Transparency: expect honest & vulnerable communication
- Vision: everyone on our team dreams big about solving complex problems
- Doing the right thing: Tax is an industry with a history of predatory practices; we’re determined to fix that
☑️ What happens after you apply:
- Intro call with one of the members of the team
- Initial screen where we work through a support scenario together
- Virtual one-day “onsite”: tell us about your previous work & values, see what working with us would be like, and work through a support/product problem live with the team
📩 How to apply:
Email us at hiring@columntax.com with your LinkedIn/personal site or apply here:
